Some years ago, you started a business and you were excited to get things going. When your business started to grow and as things got busier, you realised you needed some help so you hired Sam, your first staff member. You worked well together and managed to do all the tasks at hand.
A few years later, a second partner, Andy, joins the business so you can increase your turnover. So now the business is being managed by you and Andy, with Sam doing all the groundwork. Eventually Sam is overwhelmed with all the work you and Andy produce, so you hire another staff member, James. So what does James do? Whatever Sam doesn’t want to do!
You and Andy are now both giving instructions to Sam and James. Things are getting messy so you decide to add another support person to help everyone out, so you hired Matt.
After a while you realised your team could not work efficiently and were getting frustrated about the uncertainty of who should do what. Does this sound familiar?
WHAT IS A FUNCTIONAL STRUCTURE?
A functional structure is a common organisational structure where employees are grouped according to a similar set of tasks – or functional roles. This structure defines how task allocation, coordination and supervision are directed towards your goals.
Mapping out a functionality structure in your business is essential to empower your team, ensure accountability and free up your time so you can focus on working ON your business.
WHY CREATE A FUNCTIONALITY STRUCTURE IN YOUR BUSINESS?
In the example above, it can be daunting for Sam, James and Matt to be getting directions from several different people. This disrupts staff productivity which can hurt your operational efficiency in the long run. Creating a functionality structure can address business issues such as:
• Staff frustration about not being able to work efficiently;
• People selected for tasks which do not match their skills;
• No clear and defined communication lines;
• Excessive management time taken to make decisions;
• Duplication of effort and responsibility for tasks.
The implementation of functionality structure ensures your business:
• Gets the resource mix right across functional areas;
• Helps forecast resource allocations years ahead;
• Releases management to do more strategic activities;
• Gets lifestyle time allocated;
Work with your team to identify how the roles and functions should be allocated across the team. Once mapped, you can also assign the levels of responsibility each member has to ensure accountability and execution of the allocated tasks. Feel free to share with us your thoughts and challenges in mapping out a functionality structure in your business.